Privacy Policy

1. Introduction

San Bernardino Wildfire Defense ("we," "us," or "our") operates this website to connect San Bernardino County homeowners with vetted, licensed wildfire mitigation contractors. This privacy policy explains how we collect, use, share, and protect information from visitors and people who submit requests through our site. We are committed to handling your information in a manner consistent with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable laws.

2. Information we collect

Information you provide

When you submit our lead form or otherwise contact us, we collect information you voluntarily provide, including your name, phone number, email address, city, property address (if provided), services requested, notice or citation details (if applicable), and the contents of any message you send.

Automatically collected information

When you visit the site we may automatically collect technical information such as IP address, approximate geographic location, browser type and version, device type, operating system, pages visited, time spent on pages, and referring URL.

Cookies and tracking technologies

We use cookies, pixels, and similar technologies — including analytics tools such as Google Analytics and session/preference cookies — to understand site usage, measure campaign performance, and improve user experience. You can disable cookies in your browser, though some site features may not function as expected.

3. How we use your information

• To connect you with vetted contractors who can assist with your specific request.
• To respond to inquiries and provide information about wildfire mitigation services.
• To improve our website, content, and the matching process.
• To analyze site usage, traffic patterns, and marketing channel performance.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. How we share information

Vetted contractor partners

When you submit a request, we share the information you provide (such as name, phone, email, city, and request details) with one or more vetted contractor partners in our network so they can contact you about your request. Contractors are independent businesses and become responsible for the information once shared.

Service providers

We share limited information with vendors who support our operations, including hosting, analytics, email delivery, and lead-tracking platforms. These providers are contractually limited to using your information for the services they provide to us.

Legal compliance

We may disclose information when required by law, subpoena, or to protect the rights, property, or safety of users, our business, or others.

No sale of personal information

We do not sell your personal information to third parties.

5. Your California privacy rights (CCPA/CPRA)

California residents have the following rights regarding their personal information:

• The right to know what personal information we collect, use, disclose, and share.
• The right to request deletion of personal information we have collected.
• The right to opt out of the "sale" or "sharing" of personal information (note: we do not sell personal information).
• The right to correct inaccurate personal information.
• The right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us using the information in Section 10. We may need to verify your identity before fulfilling your request.

6. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (HTTPS) and access controls for systems that store personal information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information for as long as needed to fulfill the purposes outlined in this policy, including connecting you with contractors, responding to inquiries, meeting business and legal obligations, resolving disputes, and enforcing agreements. Lead information is typically retained for at least the duration of California's applicable statute of limitations for related claims.

8. Children's privacy

This website is intended for adult homeowners and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

9. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

10. Contact us

For privacy questions or to exercise your rights under the CCPA/CPRA, please use our contact page and indicate "Privacy Request" in your message. You can also review our Terms of Service for additional information about using this website.